About Us
Since our journey began, we have nurtured a culture of innovation inspired by a passion to make a difference to our customers. This foundation has helped us become a trusted business partner in the industries we operate in, complemented by our reputation for quality. Our commercial solutions support a wide range of industries. From nursing homes to camp sites, hospitals to kindergartens, laboratories to laundrettes and everything inbetween. We offer sophisticated solutions for your business.
History
Our story began in 1899, in the town of Herzebrock, Germany, when engineer Carl Miele and businessman Reinhard Zinkann launched their first cream separators and butter machines. Since then, their journey continues to inspire Miele’s remarkable legacy. Their guiding principle of “Immer Besser” meaning “Forever Better” has not only endured the test of time but still thrives within the very core of our family-run business. It keeps motivating us to make better, smarter solutions so the homes and businesses they serve become more sustainable, from one generation to the next.
Commercial solutions have always been an important part of Miele. Since 1924 our professional team has worked closely with businesses, experts, and partners in many industries over the decades to support our customers unique challenges and aspirations. With sustainability in mind, our 360PRO solutions are built based on our deep-rooted values of the past but infused with the mindset of a better tomorrow for all our customers.
We look forward to writing our next chapter. After all, better never settles!
Quality You Can Rely On
Our global reputation for reliability is no accident. To guarantee excellent standards all of our solutions undergo comprehensive quality tests and an extremely rigorous final inspection. Where others are satisfied after a few rounds of testing, we go further to make sure our professional customers are guaranteed equipment that stands the test of time.
For example our washing machines are tested to 30,000 hours of use, MasterLine freshwater dishwashers are tested to 28,000 cycles, and our lab washers are tested to 15,000 hours of operation. We also rigorously check features such as the on/off switch and machine doors.
And that’s not all. For us, German engineering means extreme precision and we make every effort even for the smallest of improvements. Materials such as stainless steel are carefully selected to reinforce longevity and we have developed patented features, such as our honeycomb drum, to ensure our customers receive premium results each and every time. Thanks to this approach, we’re proud that our customers continue to choose us to shape the future of their businesses.
Philosophy
As your solutions partner, we will work closely with you from our first greeting to help you achieve your ambitions, giving you the best support and peace of mind that by choosing us, you’re making the right decision. Being a family business in its fourth generation, we remain true to our responsibility towards our products and processes, employees and business partners as well as the protection of our natural resources. This is reflected in the materials we choose as well as in the design and production of our machines.
Because our promise is: Immer Besser. Forever Better. This means we never settle and never stand still. From the relationships we build with our customers and suppliers, through to our culture and the way we support our employees, we continously strive to go above and beyond in everything we do. It's what drives us! As the world and its needs continue to change, we will embrace every challenge that comes our way. That’s why we rethink to perfect and always challenge the status quo, extending our ethos to our planet, our only home. By choosing us, you are not just working with a supplier but a partner who will support your ambitions, no matter how big or small.
Management
From one factory located in a small German town to the global business of today, the company has been in the ownership of the Miele and Zinkann families since 1899. This means that our stakeholders quite literally have Miele in their DNA.
Together with four non-family board members, both families are engaged with the operative management and take an active role in shaping the direction of the company. Whether you’re an employee, partner, or customer, you are welcomed as part of the family.
The Business Unit Professional is headed by Dr. Christian Kluge who is the driving force behind our purpose of being the most inspiring solutions partners for our customers.
Business Development
Our business goal is to be our customers inspiring solutions partner by making a better tomorrow. From sustainability, driving efficiencies through to using our expertise to help the businesses we support; our business goal isn’t just an ambition – it’s a responsibility!
In line with our ethos of “Immer Besser”, we've made some big steps in recent years to achieve this including the launch of new products that infuse Miele quality with the latest technology and welcoming in new talents to help carry out our ambitions. We also continue to take action to deliver our sustainability pledges. This is reflected in our financial figures.
In the 2022 financial year the company achieved sales of 5.43 bn. This corresponds to an increase of €591 m, or 12.2%. In Germany, turnover was €1.47 bn. As of December 31, 2022, the Miele Group employed around 23,300 people worldwide, 11,900 of them in Germany.
