Data protection

Data protection

Dear users,

We would like to take this opportunity to share information with you regarding data protection related to our online and mobile offers. These include:

  • Our website: www.miele.com
  • Our BlueHorizon portal
  • Our Alexa Skills
  • As well as all apps for iOS and Android

Introduction

We, Miele & Cie. KG, Carl-Miele-Straße 29, 33332 Gütersloh, Executive Directors: Olaf Bartsch, Dr. Stefan Breit, Dr. Axel Kniehl, Dr. Markus Miele und Dr. Reinhard Zinkann, which is a manufacturer of high-end domestic appliances and commercial equipment, headquartered in Germany/Guetersloh, are responsible for the processing of your personal data as a user of our offers within the meaning of the General Data Protection Regulation (GDPR).

Our contact details are:

Miele & Cie. KG
Carl-Miele-Straße 29
D-33332 Gütersloh

P.O. Box
33325 Gütersloh

Phone 05241 89-0
Fax 05241 892090

E-Mail: info@miele.de

We take the protection of your privacy and your personal data very seriously. Therefore, we only process your personal data in accordance with the content of this privacy policy and the GDPR.

The objective of this Privacy Policy is to inform you, which personal data we process in our online and mobile offers about you, for what purpose this happens and according to which legal basis this processing is permitted.

Data Protection Officer

You can reach our Data Protection Officer at:

datenschutz@miele.de

Personal data

Personal data means any information relating to an identified or identifiable natural person; a natural person is considered as being identifiable, directly or indirectly, in particular by means of an identifier such as a name, an identification number, location data, an online identifier or one or more special characteristics expressing the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person can be identified. This includes all information about your identity such as your name, your e-mail address or postal address, your customer number and online identifiers. Information that cannot be linked to your identity (such as the number of online users), on the other hand, is not personally identifiable information.

You can use our online and mobile offers without revealing your identity and without providing any personal data. When using our online shop, the BlueHorizon portal, the apps and some services of the Miele website and the apps, however, collect your personal information.

Storage of personal data

Your data will be stored by us on specially protected servers. These are protected by technical and organisational measures against loss, destruction, access, modification or dissemination of your data by unauthorised persons. Access to your data is only possible for a few authorised persons. These are responsible for the technical, commercial or editorial support of the servers.

Your personal data is encrypted and transmitted over the Internet. We use SSL encryption (Secure Socket Layer) for data transmission.

Legal basis of data processing

Insofar as we obtain consent for the processing of your personal data, Art. 6(1) lit. (a) GDPR serves as the legal basis for data processing.

Insofar as your personal data is processed because this is necessary to fulfil a contract or in the context of a contract-like relationship with you, Art. 6(1) lit. (b) GDPR serves as the legal basis for data processing.

Insofar as we process your personal data in order to fulfil a legal obligation, Art. 6(1) lit. (c) GDPR serves as the legal basis for data processing.

As a legal basis for the data processing, Art. 6(1) lit. (f) GDPR applies if the processing of your personal data is necessary to safeguard the legitimate interests of our company or a third party and your interests, fundamental rights and fundamental freedoms do not require the protection of your personal data.

As part of this Privacy Policy, we will always state the legal basis on which we base the processing of your personal data.

Destruction of data and storage duration

We always delete or block your personal data whenever the purpose of the storage is omitted. However, it can also be stored if this is provided for by the legal requirements to which we are subject, for example with regard to statutory retention and documentation obligations. In such a case, we will delete or block your personal data after the end of the respective requirements.

Data processing with general use of our offers

Information about the usage and communication device you are using

Each time you access our online and mobile offers, we collect the following information about the device you are using: the IP address, the request from your browser, and the date and time of this request. In addition, the status and the amount of data transferred are recorded as part of this request. We also collect product and version information about the browser used and the operating system of the device, as well as the Internet service provider. We continue to track which website accessed the service.

The legal basis for the processing of this data is Art. 6(1)(f) GDPR.

We process this data so that the content, for example the website, can be displayed on your device. In addition, we use the data for the operation of the online and mobile services and to detect and eliminate errors, to determine the utilisation of the online and mobile services and to make adjustments or improvements.

At the same time, these purposes justify the legitimate interest within the meaning of Art. 6(1)(f) General Data Protection Regulation (GDPR).

The IP address of your device will be stored only for the time of use of the online or mobile offer and then deleted or shortened. The data is stored for a limited period of time.

Use of cookies

We use cookies. These are small text files that are stored on your computer and that store certain settings and data for sharing with us online about your browser. A cookie usually contains the name of the domain from which the cookie file was sent, as well as information about the age of the cookie and an alphanumeric identifier. Depending on content and storage duration, there are different types of cookies. Most of the cookies we use are so-called "session cookies", which are deleted when you end your browser session. In addition, there are some long-lasting cookies by which we are able to recognise you as a visitor. Many cookies come directly from us, in addition, the storage and evaluation of individual cookies come from service providers (so-called "third-party cookies").

We inform you about the use of cookies in advance with a corresponding note on a banner.

Some cookies are technically required in order to enable you to use our online and mobile services. These cookies allow us to collect and store the following data:

  • Language settings
  • Search settings
  • Contents of an online form
  • Information for identifying or authenticating the user
  • Products in the shopping cart
  • Products on the notepad
  • Products from the purchase consultant

In addition, on our website, we use cookies that allow an analysis of your user behaviour, so-called analysis cookies. These cookies allow us to collect and store the following data:

  • Frequency of page views
  • Searches
  • Use of Internet page functions

Your data collected by means of cookies are pseudonymised so that the data cannot be matched to the respective user.

The legal basis for the processing of data by means of cookies is Art. 6(1)(f) GDPR.

Cookies allow us to recognise your computer and make any presets available immediately. Cookies help us to improve the online offer and offer you a better and more user-friendly service. The use of cookies is necessary to make the use of our online offers easier. Some features can only be offered through the use of cookies. This concerns the search, online forms, customer account, shopping cart and notepad.

We use analysis cookies to improve and optimise the quality of our online offers and their content.

At the same time, these purposes justify the legitimate interest within the meaning of Art. 6(1)(f) General Data Protection Regulation (GDPR).

The technically necessary cookies we use are so-called session cookies, which are automatically deleted after the end of the browser session. The remaining cookies are stored on your computer. You can delete these saved cookies yourself at any time. Most browsers are also set to automatically accept cookies. However, you can disable the storage of cookies or set your browser to notify you when cookies are sent. Please note that you may be limited or unable to use our online service if you refuse to accept cookies.

To analyse the user behaviour for the purposes mentioned above, we use the following programs, which in turn use cookies as explained. The stored data will be deleted as soon as it is no longer needed for the purposes mentioned.

Google Analytics

We use Google Analytics for statistical analysis. Google Analytics is a web analytics service provided by Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94034, USA ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and Internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by using a corresponding setting on your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
For more information, see http://tools.google.com/dlpage/gaoptout?hl=de or http://www.google.com/intl/de/analytics/privacyoverview.html (general information about Google Analytics and privacy). We point out that on our website Google Analytics was extended under the code "anonymizeIp ();" in order to anonymise the IP addresses, whereby the last octet is deleted.

Retargeting and Remarketing

Retargeting or remarketing refers to technologies in which users who have previously visited a certain website are shown appropriate advertising even after leaving this website. For this purpose, it is necessary to recognise Internet users beyond their own website, for which purpose cookies of the corresponding service providers are used. In addition, the previous usage behaviour is considered. For example, if a user views certain products, they may later display these or similar products as advertisements on other websites. It is personalised advertising that is adapted to the needs of each user. It is not necessary for this personalised advertisement to be identified beyond the recognition of the user. The data used for the retargeting or remarketing will therefore not be merged with other data.

We use such technologies to display ads on the Internet. We use third-party providers to deliver such ads. We use, among other things, offers from Google, which allows an automatic display of interesting products for the Internet user. This function is implemented by cookies. For more information about this technology, see Google Privacy Policy under https://policies.google.com/privacy?hl=de: The installation of cookies for Google Remarketing and Google AdWords Conversion Tracking can be prevented by setting the respective browser software by accessing the website http://www.google.com/policies/privacy/ads/ and changing the corresponding setting.

The site uses Google Retargeting Tags, Appnexus and Performance Profiles to promote Miele products. The retargeting JavaScript codes implemented on this website store a cookie on the user's computer for the purpose of retargeting. At a later date, the user will be provided with Miele banners or text ads, provided that the user acts on Google Search websites as well as Google's Display Networks, Appnexus and Performance Profiles. All data is recorded anonymously so that it is not possible to draw any conclusions about specific persons. Users can opt out of retargeting functionality by modifying the Google Remarketing Tags display or disabling retargeting. Alternatively, users may disable the use of third-party cookies by using the network advertising initiative's opt-out page or object to each network individually.

Registration

You can register as a user in our online and mobile offers. To do this you must enter the data requested, for example name, address and e-mail address. We also record the date and time of registration and the IP address. As part of the registration process, we obtain your consent regarding the use of the data.

The legal basis for the processing of data for registration is Art. 6(1)(a) GDPR. Insofar as you register for the fulfilment or initiation of a contract with us, the legal basis for the processing of the data is additionally Art. 6(1)(b) GDPR.

Registration is required to fulfil or initiate a contract with us for certain services.

The data will be stored by us for as long as necessary to fulfil the contract. In addition, we store this data for the fulfilment of post-contractual obligations and due to commercial and tax retention periods for the statutory period. This retention period is usually 10 years at the end of the respective calendar year.

Order processing for orders via our online shop

We use your personal data for orders only within our company and affiliated companies as well as in the order processing company.

For the order processing we work together with different companies, which are responsible for payment processing and logistics. We ensure that our partners comply with the data protection regulations. This means that we pass on your address data (name and address) to the respective transport company, which then delivers the ordered products to you.

The legal basis for this is Art. 6(1)(b) GDPR. The processing of your personal data is required to fulfil the contract with you.

The data will be stored by us for as long as necessary to fulfil the contract. In addition, we store this data for the fulfilment of post-contractual obligations and due to commercial and tax retention periods for the statutory period. This retention period is usually 10 years at the end of the respective calendar year.

Payment processing for orders, PayPal, Sofortüberweisung

Depending on the chosen payment method, the payment processing for orders may take place through the involvement of a service provider.

When paying by credit card, your necessary data such as name, address and the purchase data will be forwarded to the respective credit card company.

If you pay via PayPal, you will be redirected to PayPal's website via a link. Your personal data will be processed. This data relates to your name, your address, your e-mail address, any telephone numbers and account or credit card information. Please refer to the General Terms and Conditions, Terms of Use and Privacy Policy of PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg on the website: www.paypal.com.

If you pay by Sofortüberweisung, you will be forwarded to the website of Sofortüberweisung, a service of Sofort GmbH, Theresienhöhe 12 in 80339 München, which is part of the Klarna Bank AB (publ) Sveavägen 46, 111 34 Stockholm, Sweden. Your personal data will be processed. This data relates to your name, your address, your e-mail address, any telephone numbers and account or credit card information. Please refer to the General Terms and Conditions, Terms of Use and Privacy Policy of Klarna, which can be found under: https://www.klarna.com.

The legal basis for the payment processing is Art. (6)(1)(b) GDPR. The processing of your personal data is required to fulfil the contract with you.

The data will be stored by us for as long as necessary to fulfil the contract. In addition, we store this data for the fulfilment of post-contractual obligations and due to commercial and tax retention periods for the statutory period. This retention period is usually 10 years at the end of the respective calendar year.

Additional processing of data when using BlueHorizon

As part of the fulfilment of the lease, we process the following personal data via the Blue Horizon Portal:

  • Name
  • Address
  • E-mail address
  • IP address
  • Customer number
  • Serial number of the device(s)
  • Functional characteristics of the devices
  • Device usage data

The data is processed for the purpose of fulfilling the "BlueHorizon" rental agreement. The legal basis for this is Art. 6(1)(b) GDPR. We combine the user master data known by you (first and last name, address, e-mail) with the present device master data (e.g. serial number of the device) in order to allocate the device usage to your account within the framework of the rental agreement. We particularly need the device usage data (e.g. basic settings, program selection, program setting, program usage) to calculate the rent and the time of the next laundry delivery.

Furthermore, the usage data from the interaction with the BlueHorizon portal is tracked and device usage data is evaluated so that the BlueHorizon portal and product can be optimised on an ongoing basis. The legal basis for this is Art. 6(1)(f) GDPR, whereby the optimisation of the service justifies our legitimate interest.

The data is stored with us only as long as is necessary for the fulfilment of the contract and for the purpose.

Application portal

You can apply to work for us through the applicant portal and you can submit all necessary information and documents there. You can use the online form and send us your application documents. The use of the applicant portal is voluntary; you can also send us your application in other ways, for example by e-mail or by post.

Upon receipt of an application via the applicant portal, your documents will be forwarded to the responsible employees electronically. Insofar as you have applied for an advertised position, the documents will be automatically deleted six months after completion of the recruitment procedure, provided deletion does not conflict with any other legitimate interests. Such legitimate interests in this sense are, for example, proof requirements in a procedure under the General Equal Treatment Act (GETA). In the case of an application without reference to an advertised position (unsolicited application), the application will be kept for as long as there is a possibility that the application may be of interest. At any time you have the option of requesting the deletion of your application prior to expiry of the scheduled retention periods. In the case of a successful application, the transmitted data will be stored for the purpose of the employment relationship in compliance with the legal requirements. In all other cases, the legal basis for storing your application data is your consent in accordance with. Art. 6(1) lit. (a) GDPR.

Communication with us

You can contact us in various ways, including through the contact form on our website. We also inform you regularly with our newsletter by e-mail.

Newsletter

When registering for our newsletter, your e-mail address will be used for your own advertising purposes until you unsubscribe. You will receive regular information via e-mail on current topics as well as e-mails for special reasons, for example, special promotions. The e-mails may be personalised and customised based on our information about you.

If you have not given us your consent in writing, we will use the so-called double-opt-in procedure for registering for our newsletter, i.e. we will only send you a newsletter by e-mail if you have previously expressly confirmed to us that we should activate the newsletter dispatch. We will then send you a notification e-mail asking you to confirm that you wish to receive our newsletter by clicking on a link in this e-mail.

The legal basis for processing your data is your consent in accordance with Art. 6 (1) lit. (a) GDPR, if you have explicitly registered for the newsletter. In accordance with legal requirements, it may also be possible for you to receive our newsletter from us without your explicit consent or for us to contact you by e-mail, because you have ordered goods or services from us. In this context your e-mail address and you have not objected to receiving information by e-mail. In this case, our legitimate interest in transmitting direct mail is pursuant to Art. 6(1) lit. (f) GDPR.

If you altogether no longer want to receive newsletters from us, you can revoke your once given consent at any time with effect for the future or object to the further receipt of the newsletter without incurring any costs other than the transmission costs according to the basic rates. Simply use the unsubscribe link included in each newsletter or send a message to us or our Data Protection Officer.

Contact

You can contact us by phone via our customer hotline, by e-mail, by chat or by post. If you would like to use one of these contact options, we collect the personal data that you provide us with via the selected contact option. This can be your name, address, e-mail address, customer number and telephone number. You can decide for yourself which information you want to give us about the contact options.

We process this data solely for the purpose of being able to answer or process your enquiry or request.

As far as you would like to use the contact form in our online offer, we collect the personal data that you provide in the contact form, in particular your name and e-mail address. In addition, we store the IP address as well as the date and time of the request. We process the data transmitted via the contact form exclusively for the purpose of being able to answer your enquiry or request.

Legal basis of the use of contact options, revocation

The legal basis for the processing of the data when using the offered contact options is your consent according to Art. 6(1)(a) GDPR. You can revoke your consent at any time. After the matter has been processed by us, the data is first stored in the event of any queries. A deletion of the data can be demanded at any time, otherwise the deletion takes place after completion of the matter. We will delete the data immediately if we are not obliged to store it due to commercial or tax regulations.

Social Media

In our online and mobile offer you will find links to the social network Facebook as well as to our YouTube channel. The links are indicated by the respective logo of the provider.

Clicking on the links opens the corresponding social media pages for which this Privacy Policy does not apply. For details of the applicable provisions, please refer to the respective Privacy Policies of each provider. You can find them under:

Facebook: http://www.facebook.com/policy.php

YouTube: https://policies.google.com/privacy?hl=en&gl=en

Your rights

According to GDPR, the persons concerned have different rights. If you want to assert this or want to receive further information, please feel free to contact us at any time.

The affected rights include in particular:

  • Right to information: According to Art. 15 GDPR, you can request a confirmation as to whether personal data concerning you is being processed by us. If such processing is available, you may also request further information about the processing from us.
  • Right to rectification: In accordance with Art. 16 GDPR, you are entitled to rectification and/or completion if the processed personal data concerning you is incorrect or incomplete.
  • Right to restriction of processing: Under certain conditions, you may request, pursuant to Art. 18 GDPR, to restrict the processing of your personal data.
  • Right to cancellation: According to Art. 17 GDPR, you also have the right under certain circumstances to demand the deletion of your personal data stored about you.
  • Right to data portability: In accordance with Art. 20 GDPR, you are also entitled, under certain conditions, to receive the personal data that you have provided in a structured, common and machine-readable format and to transmit it without any obstruction from us to another person in charge.

If your personal data is based on legitimate interests and is processed in accordance with Art. 6(1)(1) lit. (f) GDPR, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 GDPR, provided there are reasons for this arising from your particular situation.

Complaints

If you believe that the processing of your personal data by us does not comply with this Privacy Policy or the applicable Privacy Policy, you may complain to our Data Protection Officer. The Data Protection Officer will then examine the matter and inform you of the result of the test. In addition, you also have a right of appeal to a supervisory authority.

Further information

Transfer of data to third parties

In principle, we do not transmit personal data to third parties outside the purposes explained in this Privacy Policy. However, as far as we are obliged by law or by court order, we will forward your data to the authorities entitled to receive information.

Links to other websites

Our online offer contains links to other websites. These links are usually marked as such. We have no influence on the extent to which the linked websites comply with the applicable data protection regulations. We therefore recommend that you also inform yourself as to the respective Privacy Policies of other websites.

Changes to this Privacy Policy

The status of the Privacy Policy is indicated by the date (below). We reserve the right to change this Privacy Policy at any time with future effect. A current version is available directly from the online offer. Please look up the online offer regularly and find out about the current Privacy Policy.

Status of this Privacy Policy: May 2018

 

 

Adform

To improve the comfort and quality of our services, we use conversion tracking and retargeting technology, both services provided by Adform ApS, Wildersgade 10B, 1, 1408 Copenhagen K, Denmark, Denmark.

Our online offers use adform conversion tracking. The temporary conversion tracking cookie is set when a user contacts an Adform ad.

Users who do not wish to participate in tracking may disable the cookie from Adform via their Internet browser or object to data collection and storage at any time for the future here (https://site.adform.com/datenschutz-opt-out/). Cookies already stored on your computer can be deleted in your browser or deleted by deleting temporary Internet pages.

Our online offers use Adform retargeting technology. This makes it possible to target those Internet users who have already taken an interest in our website and our products on websites of our partners. The insertion of the advertising material takes place during retargeting on the basis of a cookie-based analysis of the previous user behaviour. This is a temporary cookie that expires after 60 days. If you do not want to be shown interest-based advertising by Adform, you may opt out of collecting and storing data for the future here (https://site.adform.com/datenschutz-opt-out/) at any time. For more information about Adform's Privacy Policy, see: https://site.adform.com/datenschutz-opt-out/

The legal basis for this is Art. 6(1)(f) GDPR, whereby the improvement of comfort and quality of our online offers justifies our legitimate interest.

 

Amazon Conversion Pixel and Amazon Remarketing Pixel

Our online offers use Amazon Web Analytics services Amazon Conversion Pixel and Amazon Remarketing Pixel functions. The provider, respectively, is Amazon.com, Inc., 410 Terry Ave. North Seattle, WA, United States. The Amazon Conversion Pixel and the Amazon Remarketing Pixel also use cookies that are stored on your computer that allow us to analyse the use of the Website by you, as well as personalised advertising.

You can prevent the storage of cookies by using a corresponding setting on your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also prevent Amazon from collecting the data generated by the cookie and related to your use of the website, as well as the processing of such data by Amazon, by clicking on this link and selecting the setting "Do not personalise Ads by Amazon for this Internet Browser": https://www.amazon.co.uk/adprefs. Alternatively, you can select the appropriate settings at http://www.youronlinechoices.com/en. An opt-out cookie will then be set in your browser, which prevents the future collection of your data by the Amazon Pixels when visiting our website. This opposition is valid as long as you do not delete the opt-out cookie.

The legal basis for this is Art. 6(1)(f) GDPR, whereby improving the comfort and quality of our services justifies our legitimate interest.

 

Facebook Custom Audiences

Our online offers use the Facebook Customer's remarketing feature "Custom Audiences" ("Facebook"). This allows users of the website to be shown interest-based advertisements ("Facebook Ads") as part of their visit to the social network Facebook or other websites that also use the process. We are interested in showing you advertisements that are of interest to you in order to make our online offers more interesting to you. The legal basis for the processing of your data is Art. 6(1)(1) lit. (f) GDPR.

Due to the marketing tools used, your browser automatically establishes a direct connection to the Facebook server. We have no influence on the extent and further use of the data collected through the use of this tool by Facebook and therefore inform you that according to our knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have accessed the corresponding website of our online services or have clicked on an ad from us. If you are registered with a service of Facebook, Facebook can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, there is a chance that the provider will find out and store your IP address and other identifying features.

Disabling the "Facebook Custom Audiences" feature is available to logged-in users at https://www.facebook.com/settings/?tab=ads#_.

For more information about data processing through Facebook, please visit https://www.facebook.com/about/privacy.

 

Social media plugins

Our online offers use the social media plug-in of the social network Facebook. Facebook will be available at www.facebook.com, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, and at www.facebook.com operated by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook").

An overview of Facebook plug-ins can be found here: http://developers.facebook.com/docs/plugins; You can find further information on Facebook's Privacy Policy at the following link: www.facebook.com/policy.php

Facebook may receive the information that you have accessed the corresponding website of our online service and possibly interacted with the plug-in. By activating the plug-in, your personal data will be saved and sent to Facebook in the USA.

We have no influence on the collected data and data processing operations, nor are we aware of the full extent of data collection, the purpose of the processing, or the retention periods. We also have no information on how to delete the data collected by Facebook.

Facebook stores the data collected about you as usage profiles and uses them for purposes of advertising, market research and/or tailor-made website design. Such an evaluation is carried out in particular (also for non-logged-in users) for the presentation of needs-based advertising and to inform other users of the social network about your activities on our website. You have a right to object to the formation of these user profiles, whereby you must exercise this right to Facebook.

Through the plug-ins we offer you the opportunity to interact with the social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6(1)(1) lit. (f) GDPR.

You can completely prevent the plug-ins from being loaded using add-ons for your browser, so-called script blockers.

 

AppNexus

Our online services use AppNexus, a service provided by AppNexus Inc., 28 W 23rd Street, 4th floor, New York, New York - 10010, USA. Among other things, AppNexus uses cookies that are stored on your computer, which allows an analysis of the use of the website, and counts pixels. In the context of the use data, in particular IP address and user activities, these can be transmitted to a server of the company AppNexus Inc. and stored there. AppNexus Inc. may transfer this information to third parties, if required by law or as far as processing of this data by third parties takes place. You can prevent the collection and transfer of personal data (in particular your IP address) and the processing of this data by disabling the execution of JavaScript in your browser or installing a tool such as 'NoScript'. For more information, see the AppNexus Privacy Policy (https://www.appnexus.com/en/company/platform-privacy-policy). You can also opt-out for AppNexus at the following address: https://www.appnexus.com/en/company/platform-privacy-policy#choices.

The legal basis for this is Art. 6(1)(f) GDPR, whereby the improvement of comfort and quality of our online offers justifies our legitimate interest.

 

DoubleClick

Our online offers use DoubleClick (www.doubleclick.com) by Google Ireland Limited, Gordon House, Mountain View, Barrow St Dublin 4 Ireland ("Google"), which uses technology to showcase advertisements relevant to you. If you do not want to continue collecting anonymous data from Doubleclick, you can opt-out here: https://www.google.com/settings/ads/onweb#display_optout

This opt-out cookie deletes the previously stored information and prevents further information gathering.

The legal basis for this is Art. 6(1)(f) GDPR, whereby the improvement of comfort and quality of our online offers justifies our legitimate interest.

 

Quisma

Our online offers use the services of Quisma GmbH, Rosenheimer Straße 145d, 81671 Munich, Germany. The Quisma Tracking Pixel collects pseudonymised information about the visit history of the users in order to understand the actions of the users. The generated cookies store exclusively pseudonymous information under a randomly generated user ID (pseudonym). To determine a coarse geoposition, the IP address of the user is analysed for a short time. This IP address is completely anonymised after completion of the analysis via a privacy-compliant shortening. A concrete matching to persons, or an exact address, is not possible at any time. At any time, you may object to the setting of the cookie and thus the tracking by Quisma technology by downloading and installing the opt-out cookie (http://privacy.quisma.com/uk/cookie-opt-out/). Further information can be found in the Quisma Privacy Policy (https://privacy.quisma.com/datenschutz/quisma-websites/).

The legal basis for this is Art. 6(1)(f) GDPR, whereby the improvement of comfort and quality of our online offers justifies our legitimate interest.

 

Data security

Information on data security at Miele

Miele on data security

Miele, as a manufacturer of high-quality and durable products, also puts the highest demands on the data and cyber security of its networked devices, apps and web applications. Although, we try very hard to detect and eliminate weaknesses in advance, one hundred percent security in case of information technology can be hardly achieved.

For this reason, Miele is interested in any information from you that relates to possible or discovered data security risks affecting our networked products, apps or web applications.

For reporting vulnerabilities and information about cyber security at Miele, please use our international page:

https://www.miele.com/de/com/cybersicherheit-5047.htm

Even if you're not quite sure: We will follow up your request and contact you if we have any further questions.

Miele@home

Privacy Policy

This Privacy Policy aims to inform you about the data processing in connection with your use of our Miele@home system, various Miele applications (“Miele Apps”), Miele Skills for Amazon Alexa (“Miele Skills”) and further related services. The processing of personal data takes place exclusively within the framework of the respective valid legal data protection regulations, in particular the General Data Protection Regulation (hereinafter referred to as "GDPR").

1. General information

1.1 Personal data

In accordance with Art. 4 (1) GDPR, “personal data” means any information relating to an identified or identifiable natural person (hereinafter referred to as the “data subject”); a natural person is considered as being identifiable, directly or indirectly, in particular by means of an identifier such as a name, an identification number, location data, an online identifier or one or more special characteristics expressing the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.

1.2 Controller

The controller within the meaning of Art. 4 (7) GDPR is

Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh

Tel:     +49 5241 89-0
Fax:    +49 5241 89-2090
E-Mail:  info@miele.de

1.3 Data Protection Officer

You can contact our Data Protection Officer at the postal address listed under 1.2 or by sending an e-mail to: datenschutz@miele.de.

2. Miele@home

Our Miele@home system connects your network-enabled domestic appliances and allows you to manage your connected domestic appliances via Miele Apps and Miele Skills. 

Before using Miele@home for the first time, you need a Miele account. If you do not have a Miele account yet, you can create one using the Miele Apps. If you connect a network-enabled domestic appliance, it will then be paired with your Miele account. During the pairing process, you must enter your equipment serial number. You can enter your equipment serial number by using an implemented automatic image-processing tool or manually. If you choose to use the automatic image-processing tool, your data will be processed through our external cloud-service provider. The cloud-service provider act as instruction-bound processors for us.

The following data are processed in connection with the use of our Miele@home system:

  • customer number and Miele account;
  • equipment serial number;
  • functional characteristics of the appliances and appliance master data;
  • appliance usage data;
  • appliance status data; and
  • personally identifiable features for telecommunications.

Insofar as the processing of the data is required to fulfil the services related to our Miele@home system, the legal basis for this is Art. 6 (1) (b) GDPR. If and insofar you have given us your consent, we will analyse appliances usage data in a pseudonymous manner in order to continuously optimise our products, systems and services. The legal basis for the collection and analysing of your appliances usage data is your consent, Art. 6 (1) (a) GDPR. You may consent or object / withdrawal your consent to the collection or analysis of your appliances usage data by activating or deactivating the function during the registration process or in the profile settings / consent management of the Miele Apps.

The data are stored by us only as long as it is necessary for the fulfilment of the respective purpose or until you withdraw your consent to process your personal data, unless otherwise provided for by the applicable legislation.

2.1 Miele Account

Before using Miele@home system, Miele Apps or Miele Skills for the first time, you need a Miele account. When registering for a Miele account, the following data will be processed:

a) Miele light user

  • e-mail-address and password (marked as mandatory data).

These data are required to provide you a secure log-in / authentication process and to fulfil the services related to the Miele@home system, Miele Apps and Miele Skills. The legal basis is Art. 6 (1) (b) GDPR.

Please note, that some functionalities, e.g. shop connect, necessarily require a Miele full user account. Those functionalities will not be available to a Miele light user.

b) Miele full user

In addition to the data processed for the provision of the Miele light user account, we may process the following data for the Miele full user account:

  • name;
  • address;
  • telephone number;
  • date of birth (voluntary);
  • order history;
  • items ordered;
  • delivery address, if different; and
  • invoice and payment data.

We process the abovementioned data in order to update your registration and to provide you with further functionalities of the Miele Apps. The legal basis is Art. 6 (1) (b) GDPR.

Please note, that the collection of these data is optional and that the provision of these data is not required for the use of the core functionalities of the Miele Apps. You can add, change or delete these data in the settings of your Miele App.

The data are stored by us only as long as it is necessary for the fulfilment of the respective purpose or until you withdraw your consent to process your personal data, unless otherwise provided for by the applicable legislation.

2.2 Miele Apps

For our Miele@home system, we offer various Miele Apps, which process your usage data. These data are processed in addition to that already processed by the use of the Miele@home system.

When setting up the Miele Apps, the following data are processed:

  • customer number and Miele account;
  • appliance manufacturing number, and
  • functional characteristics of the appliances and appliance master data

When using the Miele Apps, the following additional data are processed:

  • appliance usage data;
  • appliance status data;
  • app usage data; and
  • personally identifiable features for telecommunications.

To be able to use Miele Apps comprehensively, certain system permissions are required, in particular, but without limitation the system permission “location” (which is required to find your network-enabled domestic appliances in your wifi network and to pair your domestic appliances with the Miele App). At the beginning of the use of the Miele Apps and/or only when using the respective function, you will be requested to grant the corresponding authorisations. Please note, however, that proper use of the Miele Apps requires access to certain features of your mobile device (smartphone or tablet) and access to your personal data, including for security reasons.

Miele Apps are available in so-called App stores operated by third parties. The download of a Miele App usually requires prior registration at the respective App store. We have no influence on the personal data processed in this context. The responsible body is in this context solely the operator of the respective App store. Further information can be found in the Privacy Policy on your respective App store.

Insofar as the processing of the data is required to fulfil the services offered by the respective App, the legal basis for this is Art. 6 (1) (b) GDPR. If and insofar you have given us your consent, we will analyse app usage data in a pseudonymous manner in order to continuously optimise our Miele Apps. The legal basis for the collection and analysing of your App usage data is your consent, Art. 6 (1) (a) GDPR. You may consent or object / withdraw your consent to the collection or analysis of your App usage data by activating or deactivating the function during the registration process or in the profile settings / consent management of the Miele Apps.

The data are stored by us only as long as it is necessary for the fulfilment of the respective purpose or until you withdraw your consent to process your personal data, unless otherwise provided for by the Applicable legislation.

2.3 Use of our offers at Alexa Skills

If you use Miele Skills in connection with a Miele@home product, the following data will be collected and processed. These data are processed in addition to that already processed by the use of the Miele@home system:

  • registration data;
  • customer number and Miele account;
  • serial number of the appliance(s);
  • functional characteristics of the appliances;
  • personally identifiable features for telecommunications;
  • Alexa Skills usage data; and
  • appliance status of the Miele home Appliance.

These data are processed in addition to that already processed by the use of the Miele@home system.

If you use Miele Skills in connection with a Miele App, please read the specific information for Miele Apps above.

Miele uses the services of Amazon Europe Core S.à.r.l, 5, Rue Plaetis, L-2338 Luxembourg to provide Miele Skills. The Miele Skill is available at the Amazon Alexa Skill Store, which is powered by Amazon. Activation of Miele Skills and general use of Amazon Alexa usually requires prior registration with Amazon. We have no influence on the personal data collected, processed and used in this context. The responsible body is in this context solely Amazon. The Amazon Privacy Policy can be found at https://www.amazon.co.uk/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=201909010.

Insofar as the processing of the data is required to fulfil the services offered by Miele Skills, the legal basis for this is Art. 6 (1) (b) GDPR. Furthermore, the usage data of Alexa Skills are evaluated anonymously so that our Miele Skills can be continuously optimised.

The data are stored by us only as long as it is necessary for the fulfilment of the respective purpose or until you withdraw your consent to process your personal data, unless otherwise provided for by the applicable legislation.

2.4 Image- and video features 

General

Certain Miele Apps can have an image and/or video feature that allows to broadcast images and/or videos from a network-enabled domestic appliance to your mobile device. Videos will only be shown live in the Miele App and will not be stored.

When using the image and/or video function, the privacy and the highly personal sphere of life of third parties must be respected. The network-enabled domestic appliances should therefore be used only in your own premises and any persons present should be informed about the image and/or video function by you in advance. In the event you release your domestic appliance to a third person, you must inform this person about the image and/or video feature.

The processing of the data is required to fulfil the services offered by the Miele. The legal basis for this is Art. 6 (1) (b) GDPR.

Oven compartment camera

If your oven has a compartment camera and you have activated the camera, then the camera will automatically create images and time-lapse-videos of your food. You can call up such images and time-lapse-videos through your Miele App. The images and time-lapse-videos will be stored for 24 hours and will be automatically deleted afterwards. The following so-called metadata relate to the images and will be processed if you use the oven compartment camera:

  • appliance manufacturing number (pseudonymized),
  • appliance description,
  • country,
  • language used in the app,
  • time stamp of the image.

You can disable the camera at any time at your oven.

The processing of the data is required to fulfil the services offered by the Miele. The legal basis for this is Art. 6 (1) (b) GDPR.

If and insofar as you have given us your consent, we will process your images and the related metadata in pseudonymized form in order to continuously optimise our products and services. The images helps us to improve image recognition functionalities. We will store your images and the related metadata for a period of 24 months. The processing of your images and the related metadata will be partly executed by our partner V7 Ltd., 158 Buckingham Palace Road Fourth Floor, SW1W 9TR, London, Great Britain, who acts as instruction-bound processors for us. The legal basis for the collection and processing of your images and related metadata is your consent, Art. 6 (1) (a) GDPR. You may withdrawal your consent to the collection and processing of your images and related metadata for the improvement of our products and services by deactivating the function in the profile settings / consent management of the Miele Apps.

2.5 Whisk

Certain of our Miele Apps uses the widget “Whisk” of our partner Foodient Ltd., Unit 5, Venture Way, Birmingham B7 4AP, England. By using “Whisk”, you can transmit the ingredients in the recipes to online merchants. Whisk uses cookies in order to transmit the ingredients. We do not transmit any personal data of our customer to our partner Foodient Ltd. or to any of its online merchants partners. For more information about the widget “Whisk”, our partner Foodient Ltd. and the processing of data please see https://whisk.com/policy/privacy/.

3. Miele Club

You can use the Miele Apps if you would like to register for the Miele customer program Miele Club provided by the Miele entity which responsible in your country. As member of the Miele Club, you will receive the latest information about our products and services and obtain exclusive discounts and further benefits. In order to provide you with all the benefits of the Miele Club, we are required to process your personal data as described under Section 2.1 “Miele full user” above. Your data will be forwarded to the Miele entity which is responsible in your country and which you have chosen during the registration process. The legal basis is performance of contract pursuant to Art. 6 (1)(b) GDPR. You can terminate your Miele Cub membership at any time in the profile settings of your Miele Apps or by sending an e-mail to the responsible Miele entity in your country. We store your data during your membership in our Miele customer program Miele Club. Thereafter, we store your data only and insofar as we are obliged to store it for reasons based on commercial and tax law.

4. Commercial communication

If and insofar as you have given us your consent for advertising purposes, e.g. you have signed up to the e-mail newsletter, the data processing required in the context of establishing contact takes place on the legal basis of your consent, Art. 6 (1) (a) GDPR. You may revoke your consent to us at any time with effect for the future (e.g. by using the unsubscribe link included in the e-mail). It might be possible that commercial communication will be provided through our external service providers. These service providers act as instruction-bound processors for us. 

5. Contact and customer service

Our Miele Apps and Miele Skills provide different ways that allow you to contact us. If you use these and contact us e.g. by e-mail, we will process the data you provided to us in order to answer your request.

We have a legitimate interest in answering your enquiries. The legal basis for the data processing is Art. (6) (1) (f) GDPR. If the purpose of your request is to conclude a contract, the legal basis is Art. 6 (1) (b) GDPR.

When contacting us, data transmitted to us will be deleted after completion of your request, provided and insofar as we are not obliged to store it for reasons based on commercial and tax law.

6. Push- and In-App-notifications

We use so-called “In-App-Notifications” to send you important information concerning the Miele Apps and/or your connected domestic appliances (e.g. software update announcements).

In addition, we may send you so-called “Push-Notifications” (e.g. the status of your connected domestic appliance), if you use Miele Apps via a push-capable mobile device and only and insofar you have previously consented to the provision of push notifications. This requires that the Miele App installed on your push-capable mobile device has been assigned a pseudonymised ID (push-token) so that we can identify your mobile device or the installed Miele App and address Push-Notifications to you. You can revoke your consent in the settings of your mobile device and thus deactivate the transmission of Push-Notifications at any time. The dispatch of Push-Notifications is carried out by Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA and Apple Inc., One Apple park Way, Cupertino, CA 95014, USA.

7. Analysis and targeting tools

Google services

On our Miele Apps, we use various services provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as "Google").

For more information about Google services please visit http://www.google.com/privacy/ads/.

Google Analytics for Google Firebase

Our Miele Apps use Google Analytics for Google Firebase for the needs-oriented design and improvement of the Miele Apps. Google Analytics for Google Firebase uses so-called cookies that are stored on your terminal and that allow an analysis of the use of the Miele Apps by you. The information generated by the cookie is usually transmitted to a Google server in the US and stored there. We use the extension of IP anonymisation (referred to as IP masking) on this website, i.e. your IP address is shortened by Google within Member States of the European Union or in the other States that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

On behalf of the operator of the Miele Apps, Google will use this information to evaluate your use of the Miele Apps, to compile reports on Miele Apps activity and to provide other services related to Miele App activity and Internet usage to the website operator.

The legal basis for the data processing is your consent, Art. (6) (1) (a) GDPR.

You may consent to or withdraw your consent regarding the collection and/or analysis of your data by Google Analytics for Google Firebase by activating or deactivating the function Google Analytics for Google Firebase in the profile settings / consent management of the Miele Apps.

The data sent by us and linked to cookies, user identifiers (e.g. user ID) or advertising IDs will be automatically deleted after 14 months.

For more information about the Google Analytics for Google Firebase terms and conditions, visit www.google.com/analytics/terms.

8. Location of data storage

Unless otherwise expressly stated in this privacy policy, all personal data collected from you in connection with your use of our Miele@home system or with your use of the Miele Apps and Miele Skills are generally stored on servers within the territory of the European Union.  However, it might be possible that your data must be transferred und processed outside the territory of the European Union. In such event, your data will be secured by appropriate safeguards as set forth in Art. 46 (2) GDPR, in particular, but without limitation to, by the use of the Standard Contractual Clauses for the transfer of data between EU and non-EU countries (which can be found here).

9. Transfer of personal data

Within the context of the data processing described in this Privacy Policy, it might be possible that we transfer personal data to the following categories of recipients (in addition to the recipients expressly stated in this privacy notice):

  • authorized agents and other consultants (e.g. attorneys, tax accountants, auditors);
  • instruction-bound processor within the meaning of Art. 28 GDPR, in particular, but without limitation to, Microsoft Corporation, Redmond, USA, Microsoft Ireland Operations Limited, Dublin, Ireland and MaibornWolff GmbH, Munich, Germany;
  • further service providers;
  • companies of the Miele Group (https://www.miele.com/en/com/subsidiaries-2156.htm);
  • insurance companies; and
  • state agencies and governmental bodies.

We only transfer personal data to third parties if and insofar it is required to fulfil our contractual obligations, in case we have or the respective third party has a legitimate interest in processing the personal data or if you have given consent to the transfer. Furthermore, we only transfer personal data to third parties if and insofar we are obligated to do so according to applicable law, regulatory action or court order.

10. Data subject rights

Data subjects have various rights under GDPR. These include in particular:

  • Right to information: According to Art. 15 GDPR, you can request a confirmation as to whether personal data concerning you is being processed by us. If such processing is available, you may also request further information about the processing from us. On our Miele Apps, you can check the information in your account through “Settings” – “Account Settings” – “Edit Account”.
  • Right to rectification: In accordance with Art. 16 GDPR, you are entitled to rectification and/or completion if the processed personal data concerning you is incorrect or incomplete. You can click “Edit” to correct the information in your account through “Settings” – “Account Settings” – “Edit Account”.
  • Right to restriction of processing: You may request, pursuant to Art. 18 GDPR, that the processing of your personal data be restricted.
  • Right to cancellation/deletion: According to Art. 17 GDPR, you also have the right under certain circumstances to demand the deletion of your personal data stored about you. You can exercise your right by sending an email to datenschutz@miele.de directly. You should be careful when you do so since the procedure is irrevocable.
  • Right to data portability: In accordance with Art. 20 GDPR, you are also entitled to receive the personal data that you have provided in a structured, common and machine-readable format and to transmit it without any obstruction from us to another controller.

11. Right of Appeal

You have the right to complain about the handling of your personal data by the data protection authority responsible for you or us.

12. Right of objection

If your personal data on the basis of legitimate interests are processed pursuant to Art. 6(1)(f) GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided there are reasons for this arising from your particular situation or if your objection is based on being targeted to personal advertising. In the latter case, you have a general right of objection, which is implemented by us without any particular situation being specified.

 

 

Cookies

Your setting for cookies on this website

Cookies requiring consent
   

Non-approval cookies on this website

These are cookies that are absolutely necessary in order to provide a specific service expressly requested by the user.

These include in particular:

  • User Input Cookies: They are used to store user input, e.g. when filling in forms or when using the shopping basket, provided that the cookies are only stored for one session or for a few hours.
     
  • Authentication cookies: They serve to identify the user for the duration of the session as soon as he logs in.
     
  • Security cookies: They serve to prevent misuse during login.
     
  • Multimedia cookies: They are used to display multimedia content.

You can disable or delete cookies by adjusting your browser settings.

 

Acceptable cookies on this website

  • Cookies, which according to purely legal definition are not absolutely necessary in order to be able to use the website, fulfil important tasks. Without these cookies, functions that enable comfortable surfing on our website are no longer available. Settings you have made, such as a language selection, cannot be saved and must therefore be queried again on each page. Furthermore, we no longer have the opportunity to respond to you with individually adapted offers.
     
  • Miele also integrates third-party content into this website. Examples of this are the integration of Facebook services or YouTube videos. If you have decided not to grant or revoke your consent to the use of cookies that require your consent, only those functionalities of our website will be made available to you whose use we can guarantee without these cookies. In this case, website areas that potentially offer the technical possibility of integrating third-party content and thus setting third party cookies are not available to you.

GTC User Generated Content

Miele Terms and Conditions for User Generated Content

We noticed that you tagged us in your content on social media. We really like it and would like to repost it on our social media channel/s (e.g. on Facebook, Instagram, Youtube, Twitter and others). In order to do so, we need your permission to use your content. Therefore, please find below our Miele Terms and Conditions for User Generated Content.  

1. Scope of Miele Terms and Conditions for User Generated Content

1.1 The following Miele Terms and Conditions for User Generated Content (“Terms”) apply for the use of your content made available on social media, that means wordings, statements, photos, images, videos, and any other content (“Content”) by Miele & Cie. KG, Carl-Miele-Straße 29, 33332 Gütersloh, Germany and/or any of our affiliates (collectively hereinafter referred to as “Miele”). 

1.2 By agreeing to the use of your Content by Miele, you acknowledge and agree to these Terms in full.

1.3 If you are an individual representing a company, organization or other legal entity (“Entity”), you represent and warrant that you have the legal authority to accept the Terms on behalf of such Entity and to bind it to the Terms. If you are not authorized, you may not accept the Terms. 

2. Usage rights

2.1 By agreeing to the use of your Content by Miele, you grant Miele a worldwide, perpetual, non-exclusive, transferable, sub licensable, assignable and irrevocable right to use, publish, broadcast, transmit, re-post, edit, modify, exhibit, create derivative works, display or make otherwise available your Content, at Miele’s sole reasonable discretion, on social media channels operated by Miele. Furthermore, you grant Miele a worldwide, perpetual, non-exclusive, transferable, sub licensable, assignable and irrevocable right to use your username, name or any other personal information associated with or related to your Content at Miele’s sole reasonable discretion, on social media channels operated by Miele.

2.2 For the avoidance of doubt it shall be clarified that Miele is not obliged to use any of the granted rights to use your Content and that you are not entitled to request any use of your Content by Miele.

3. Representation and warranties

You represent and warrant that

a) You are at least eighteen (18) years of age(or over the age of majority for your jurisdiction);

b) You are the owner of the Content and/or that you have obtained all necessary rights and the authority to grant Miele the aforementioned rights to use the Content as stipulated in Section 2 above;

c) the use of the Content by Miele will not violate any third party rights, among others, copyrights, patents, trademarks and trade secrets;

d) the use of the Content will not violate any applicable law, in particular but without limitation, applicable data protection law or any other third party rights;

e) your Content does not contain any defamatory, harassing, hateful, violent, pornographic, offensive, harmful, inappropriate content.

4. Processing of data

In the context of the use of your Content, Miele may collect and process your personal data. For more information about the processing of your data, please see our privacy policy.

5. Property rights of Miele

By accepting these Terms, you acknowledge Miele’s property rights in their entirety, and you are obliged to their preservation. These rights include, among others, copyrights, patents, trademarks and trade secrets. In particular, you are not entitled to use any of Miele’s trademarks without Miele’s prior written approval.

6. Liability and Indemnification

YOU SHALL INDEMNIFY AND HOLD HARMLESS MIELE FROM AND AGAINST ALL CLAIMS, SUITS, LOSSES, DAMAGES AND EXPENSES ARISING OUT OF OR IN CONNECTION WITH MIELE’S USE OF YOUR CONTENT OR ARISING OUT OF OR IN CONNECTION WITH ANY VIOLATION OF THESE TERMS.

7. Miscellaneous

7.1 These Terms are subject to German law. This choice of law shall not have the result of depriving you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law of the country where you have your habitual residence.

7.2 You are not permitted to transfer or assign your rights and duties arising from these Terms to a third party without Miele’s prior written approval.

7.3 Miele may, at its own reasonable discretion, change and/or supplement these Terms at any time with future effect, unless this is unreasonable for you.

7.4 In the event of invalidity or ineffectiveness of individual provisions of these Terms, the effectiveness of other provisions of these Terms remains unaffected. Invalid or ineffective provisions shall be replaced by effective provisions that best approximate the economic purpose of the ineffective or invalid provisions.